I know many of the gifts from A Healing Mountain are headed to someone for a special occasion, so getting your order packed carefully and on its way quickly matters to me.
When Will My Order Ship?
Most orders ship the following business day. On occasion, I may need up to two business days to prepare your order, if something unforseen occurs.
Everything is prepared and packed by me, and I’d rather take the extra time to make sure your gift leaves here exactly as it should.
Shipping With UPS
All orders are shipped via UPS Ground. I’ve found their delivery to be faster and more consistent for my packages, and I want your order in dependable hands once it leaves mine.
Because I ship exclusively through UPS, I am unable to ship to P.O. Boxes. Please provide a physical street address when placing your order.
Tracking Your Package
Every order includes tracking. Once your package is on its way, you’ll receive a tracking number so you can follow it right to the door.
Every package is also clearly marked FRAGILE and HEAT SENSITIVE. I take great care in packaging your order to help protect everything inside throughout its journey.
What If My Package Is Lost?
If tracking shows that your package has been lost in transit and it never makes it to its destination, please contact me.
I’ll get a replacement underway as quickly as possible and take on the fight with UPS myself.
Honestly, it would break my heart to think one of my gifts didn’t arrive in time for the occasion it was meant for. While I can’t control everything that happens once a package leaves my hands, I can control how I respond when something goes wrong.
You won’t be left to sort it out on your own. I’ll make it right.
A Little Extra Care
From the moment I begin preparing your order until the moment I hand that box over to UPS, I treat it like the gift it is.
Thank you for trusting A Healing Mountain to help you send something meaningful to someone who matters. ❤️